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Résumé

Summary

Senior Product Designer with 10+ years designing B2B SaaS platforms for SMBs, enterprise, and compliance-regulated sectors. I lead design initiatives from conception through execution, thinking beyond the screen to consider dependencies, user flows, and long-term product architecture. Known for driving design system evolution, collaborating across cross-functional teams, and creating scalable solutions that balance regulatory requirements with exceptional user experiences. Experienced presenting to leadership and championing design principles across diverse stakeholders.

Experience

• Leads end-to-end design initiatives and experiments within Productivity platform with ~500k unique users per month, partnering with product managers and engineers to drive product strategy.
• Maintains “source of truth” Figma files for consistency, faster hand-offs, and cross-team alignment.
• Created comprehensive FullStory Space to monitor frustration signals and conversion funnels.
• Uses Figma Make and Cursor for prototyping to communicate interaction patterns to engineering.

• Designed end-to-end workflows for compliance and operational systems used by enterprise customers in API-dependent, heavily regulated cannabis industry.
• Led design initiatives from conception through final execution, collaborating closely with product managers, engineers, and compliance teams to ensure regulatory adherence while maintaining usability.
• Increased adoption of compliance tooling by 60% by simplifying complex, multi-step processes into coherent, scalable product experiences that reduced manual work and operational risk.
• Presented design strategies to leadership, advocating for user-centered approaches within compliance constraints.

• Owned design strategy and execution across dashboards, engagement tools, and operational workflows, leading initiatives from conception to launch.
• Drove evolution of Figma design system, establishing component libraries, documentation standards, and governance practices to ensure consistency and scalability across products.
• Led UX for payment infrastructure initiative enabling expansion into new international markets, navigating complex regulatory requirements across jurisdictions.
• Designed AI-driven features to support data analysis and decision-making within customer workflows, thinking beyond immediate tasks to broader product strategy.

• Senior UX Designer and Researcher Led UX for two-sided marketplace from discovery through delivery, integrating qualitative and quantitative research insights to inform product strategy.
• Structured ambiguous product problems into phased discovery, validation, and release cycles, considering long-term product architecture and scalability.
• Facilitated usability testing, stakeholder workshops, and roadmap alignment sessions, championing design principles across diverse audiences.
• Developed personas, journeys, and behavioral models to inform product direction and strategic decision-making.

• Owned UX for enterprise retail platform operating in highly regulated cannabis industry, designing operational workflows supporting compliance, inventory, and transaction management.
• Led design initiatives that considered regulatory dependencies, user flows, and system architecture to create cohesive experiences across desktop applications.
• Reduced support requests by 24% through improved usability, proactive error prevention, and workflow clarity in compliance-critical interfaces.
• Conducted usability testing with customers to validate solutions and drive product roadmap prioritization.

• Led redesign of large-scale CRM platform used to manage complex operational and customer workflows.
• Established early design system foundations and reusable patterns to support product scaling.

• Designed enterprise mobile and web applications supporting large-scale event operations.
• Introduced usability testing practices and embedded research into product development.
• Led cross-product initiatives and mentored junior designers and interns.

• Directed UX across software, IoT, and healthcare clients in regulated environments.
• Represented design in executive and client-facing discussions.

• Delivered UX and visual design for healthcare and enterprise clients in regulated environments.
• Partnered with cross-functional teams to define success metrics and product requirements.
• Designed responsive applications using early component-based approaches.

• Led 0→1 product design across multiple startups from customer discovery through launch.
• Designed front-end experiences and supported marketing, sales, and growth initiatives.

Education

Reed College, Portland, OR – Awarded B.A. in Art